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Invalid Weight error on Welcome Back screen - website jdmc72 — Sep 14, 2018 12:49AM PDT

I'm just returning after a long time away.

I got a "Welcome Back" message after I logged in on the website asking me to update my goals. I updated them and clicked "Save Goals", but it comes up with an "Invalid Current Weight". I don't think there's anything invalid about it. It's a bit lower than the last weight I entered here (Hooray!), but I'm not trying to enter text or spaces.

Here's a screenshot: https://imgur.com/LeYSOyH

Is anyone else having this issue?

1 Community Answers

Up 0 rated Down

Opal MyFitnessPal Agent Sep 17, 2018 03:25PM PDT

Hi there,

If you run into this issue again while entering a new weight, can you please try the following steps to see if they help?

Please first try clearing your cache or deleting your cookies. The following links should assist you with either:

EMPTYING YOUR BROWSER’S CACHE

If you are using Safari 6 or later, the correct instructions are here

If you are using Internet Explorer 8 or higher, please note that you should uncheck the “preserve data for favorite websites” option if you have MyFitnessPal favorited or bookmarked.

CLEARING YOUR BROWSER’S COOKIES

If clearing your cookies and cache does not resolve the problem, will you please try unplugging any internet equipment (routers, modems, wifi stations) for at least 30 seconds to give them a chance to power cycle? If your router is to blame, this should sort things out.

All the best,
Opal
MyFitnessPal Staff

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