Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Android Reminders Still Not Working BillStebbins — Oct 03, 2018 08:39AM PDT

Reminders stopped working for me a couple months ago on Android 9. I've tried uninstalling, reinstalling, clearing data, etc. I even opened a support ticket, but for whatever reason support stopped replying to me and I have not received a response since 6 weeks ago.

It would be great if I could get some assistance. I've already filled out the 20 page questionnaire about app versions, etc. The lack of customer service is atrocious!

7 Community Answers

Up 0 rated Down

Bruce MyFitnessPal Agent Oct 03, 2018 11:05AM PDT

Hi there,

Thank you for taking the time to contact us. Can you confirm your app is up to date on version 18.9.5? Also, can you confirm that your device’s notification settings are enabled for MyFitnessPal?

Much appreciated,
Bruce
MyFitnessPal


Up 0 rated Down

BillStebbins Oct 03, 2018 11:57AM PDT

Yes and yes. I've been using MFP for about 5 years now and I'm familiar with how the reminders and notifications work.


Up 0 rated Down

Bruce MyFitnessPal Agent Oct 03, 2018 03:04PM PDT

Thanks for getting back to us. We are going to log a ticket with our developers so they can take a look into this. We hope they can investigate this issue further and get this resolved as soon as we can.

Reviewing your case history, you mention that reminders currently work on your other device. Can you let me know the OS of that device? Is it also running Android 9.0?

Regards,
Bruce
MyFitnessPal


Up 0 rated Down

BillStebbins Oct 04, 2018 05:29AM PDT

It is a Pixel C running Android 8


Up 0 rated Down

Bruce MyFitnessPal Agent Oct 04, 2018 08:10AM PDT

Thank you for the information. I have updated our ticket to help with my dev team’s investigation.

All the best,
Bruce
MyFitnessPal


Up 0 rated Down

BillStebbins Oct 10, 2018 07:15AM PDT

It's been a week since I posted this updated request for help, and two months since I first opened a support ticket. Is someone actually going to help me with this issue?


Up 0 rated Down

Bruce MyFitnessPal Agent Oct 10, 2018 10:05AM PDT

Thanks for following up with us regarding your issue. Our apologies that the issue is persisting. Unfortunately, some issues take a little longer to resolve than others. We don’t like when things aren’t working either and we will do what we can to locate the source and resolve it as soon as possible. Sorry for the inconvenience that this has presented for you and greatly appreciate your patience during this process.

Kind regards,
Bruce
MyFitnessPal


Contact Us

Don't see the answer to your question?

Your fellow MyFitnessPal users and our Customer Happiness Team are always here to help.