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Tracking water Nanalmquist — Oct 07, 2018 05:58AM PDT

I have been unable to track water for about a week.

4 Community Answers

Up -2 rated Down

Logan MyFitnessPal Agent Oct 07, 2018 11:57AM PDT

Thanks for posting and sorry for any trouble. Would you please also let us know which model device you are using, which version of it’s operating system it is running, and what version of the app is currently installed? If you are using the website, rather than the app, please also let us know which web browser(s) you are using and it’s version. We will attempt to replicate the issue on our end, however, if we are unable to reproduce the behavior in a test account, would it be alright if we access your account in order to reproduce it there?

Warm Regards,
Logan
MyFitnessPal Staff


Up 1 rated Down

beklund123 Oct 09, 2018 06:13AM PDT

Internet Explorer. Using app from my desktop and I am unable to track my water consumption as well. I was able to add the amount manually and/or quick add. Now it doesn't do anything. This seems to be a problem that reoccurs intermittently as this happened before then resolved and now it's back!


Up 0 rated Down

trelaj1 Oct 09, 2018 11:25AM PDT

I am having the same problem. There is no response.


Up 0 rated Down

Ripley MyFitnessPal Agent Oct 09, 2018 11:54AM PDT

Hi beklund123 and trelaj1,

Thank you for taking the time to contact us. Would you provide us with some additional information to assist in our triage of the issue you’re reporting?

What are the exact steps you’re taking and at what step does it fail? Are you receiving an error? The more specific you can be with step by step information, the better we can try and reproduce the issue on our end.

How are you accessing MyFitnessPal? Is it via the website or the app?

If the app:
-Which app are you are using to access MyFitnessPal? Android or iOS?
-What type of device do you have?
-What OS is installed on that device?
-What version of the MyFitnessPal app is installed? If you’re using the Android/iOS apps, you can find this from the menu > Help > About Us.
-Does the issue only happen within the app? Or is it also happening when accessing the website?

If the website:
-In what web browser are you experiencing this issue?
-What is your browser version?
-What OS is installed on your computer?
-Does it happen if you use a different web browser or only in this one?

We look forward to hearing back.

Best,

Ripley
MyFitnessPal Staff


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