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MFP premium issue sallyspite — Oct 08, 2018 04:11PM PDT

I have been with MFP since 2013. Last year, I opted for the premium option to get the carb tracking. When it came due this year, I attempted to cancel it but for some reason couldn't. Now when I actually login, I find the new premium account is totally blank and for some reason not a continuation of my old account (which also was premium) I have no desire for a separate account. How do I get this canceled?

1 Community Answers

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Maximiliano MyFitnessPal Agent Oct 08, 2018 05:08PM PDT

Hello,

_Please note: while we do provide technical support through our technical forums, our Premium Expedited Support is only available through our email channel. Please feel free to contact us here in order to take advantage of that and that so we can take a deeper look into this issue for you.

Thanks!
Maximiliano
MyFitnessPal Staff

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