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Lost all my data since 2014 despite change of password today (October 9 2018) jwatal — Oct 09, 2018 05:56AM PDT

How can I restore my food and other data that I had meticulously mantained since 2014?

1 Community Answers

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Bruce MyFitnessPal Agent Oct 09, 2018 12:20PM PDT

Hi there,

Thank you for taking the time to contact us. When MyFitnessPal disclosed a data breach (https://content.myfitnesspal.com/security-information/notice.html) on March 29, 2018, we recommended that all users with an account on the MyFitnessPal platform immediately change their password on the site, and on any other sites where they may have used the same credentials. At that time we indicated that we would be enforcing a password change in the future.

For more info: https://myfitnesspal.desk.com/customer/portal/articles/2954046-myfitnesspal-forced-password-reset-faqs

In regards to your account, we are sorry for your missing data. Would you first try logging into your account online at https://www.myfitnesspal.com/ to see if your data is saved there? When data syncs from the app it should be stored on our main servers online. This way, if there is an issue with the app, and an uninstall and reinstall of the app is needed to correct the problem, data should restore back to the app from the main website.

If you are able to locate your data on the main website at https://www.myfitnesspal.com/, and are confident all your information is found online, we would then recommend you try uninstalling and reinstalling the app to see if that restores your information. Please DO NOT uninstall the app if you can not find your information online first, as uninstalling the app without first verifying your information is online could result in a permanent loss of your data.

If data is missing on our website, it is possible you have two accounts open. We recommend that you try using any other email address you could have used to create the account. But if you still have issues, please contact us here for additional support.

Thanks for your understanding,
Bruce
MyFitnessPal

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