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Cannot cancel, that is just wrong. larrydkeen — Oct 10, 2018 08:39AM PDT

Why can I not cancel your Premium service? No place on the website, you say there is a do not renew button, not there. Apple says to click "cancel subscription", not there. My wife is paying you $50 for nothing because she could not find how to cancel. I will not. The nerve to tell me if I cancel you will charge me anyway.

Cancel or show me how NOW!

4 Community Answers

Best Answer Oct 10, 2018 08:58AM PDT Bruce

Hi there,

Thank you for taking the time to contact us. It looks like you purchased Premium through iOS, so you would need to go through your iTunes Subscriptions to cancel. Since you do not see the Cancel Subscription option anymore for the MyFitnessPal subscription, then you have already successfully cancelled the subscription. If you have any other questions regarding your Subscriptions through Apple or would like to confirm the cancellation, you can reach out to them at https://getsupport.apple.com/GetproductgroupList.action.

All the best,
Bruce
MyFitnessPal


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Up 1 rated Down

larrydkeen Oct 10, 2018 08:57AM PDT

DO NOT purchase PREMIUM. They will not let you CANCEL.


Up 0 rated Down

Bruce MyFitnessPal Agent Best Answer Best Answer Oct 10, 2018 08:58AM PDT

Hi there,

Thank you for taking the time to contact us. It looks like you purchased Premium through iOS, so you would need to go through your iTunes Subscriptions to cancel. Since you do not see the Cancel Subscription option anymore for the MyFitnessPal subscription, then you have already successfully cancelled the subscription. If you have any other questions regarding your Subscriptions through Apple or would like to confirm the cancellation, you can reach out to them at https://getsupport.apple.com/GetproductgroupList.action.

All the best,
Bruce
MyFitnessPal


Up 0 rated Down

charlottesistaremcdowell2014 Oct 16, 2018 10:57AM PDT

i just got charged $57.48 for a 49.99 yearly premium subscription? whats the $7.49 for?


Up 0 rated Down

Bruce MyFitnessPal Agent Oct 16, 2018 11:32AM PDT

Hi charlottesistaremcdowell2014

Please reach out to us here so we can take a closer look.

Much appreciated,
Bruce
MyFitnessPal


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