Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Garmin Connect candikay123 — Oct 10, 2018 12:19PM PDT

Its been over a week of garmin not being able to sync with MFP (Garmin randomly disappeared from MFP). Anyone else having the same issue? I have uninstalled both apps and reinstalled, changed password and nothing!!!! This is so frustrating. I have been in contact with Garmin and they say its on MFP's end of things. No response or help from MFP yet. What else can I try??

3 Community Answers

Up 0 rated Down

Bruce MyFitnessPal Agent Oct 10, 2018 01:26PM PDT

Hi there,

Thank you for taking the time to contact us and for bringing this to our attention. We are aware of the problem and are currently working on a resolution. We hope to have a fix in place as soon as possible. Please accept our sincerest apologies for any inconvenience this may have caused. We appreciate your patience and understanding.

Warm Regards,
Bruce
MyFitnessPal


Up 0 rated Down

candikay123 Oct 15, 2018 11:25AM PDT

Status of case says "resolved"......it still isnt working!!!


Up 0 rated Down

Bruce MyFitnessPal Agent Oct 15, 2018 12:08PM PDT

Thanks for writing back into us and apologies for the confusion. After a certain period of time, your case gets systematically resolved in our system. This does not mean that the ticket created for the trouble you are having has been resolved, only that this thread of correspondence has been completed. I assure you we are continuing to work on your reported issue.

Please note, your case will be seen as resolved again after this email. If you need further assistance with this or any new issue, please contact here.

All the best,
Bruce
MyFitnessPal


Contact Us

Don't see the answer to your question?

Your fellow MyFitnessPal users and our Customer Happiness Team are always here to help.