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Billing issues Pria6 — Oct 11, 2018 10:55AM PDT

I'm also just seeing I've been getting charged, with no notice. All charges need to be reimbursed. I don't see the option to not allow auto renewal or to cancel as mentioned in support.

3 Community Answers

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Bruce MyFitnessPal Agent Oct 11, 2018 11:06AM PDT

Hi there,

Thank you for taking the time to contact us. Our apologies, but since the subscription was purchased via the App store, you would need to contact them directly regarding any refunds, as there is no way for us to have access to that payment on our end.

Please use this link below to submit a request for a refund.
https://reportaproblem.apple.com/

You can also try reaching them at https://getsupport.apple.com/GetproductgroupList.action

All the best,
Bruce
MyFitnessPal


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craftykaybear Oct 15, 2018 10:24AM PDT

Same issue with Google Play. They have said that you are not letting people know when the cancel after the 1 month period. I hit the cancel button again and I was still charged $49.99 for an absolutely useless product to me. You won't fix it Google won't fix it and I am appealing to my bank to not pay it. Bad business!!! Will never recommend you now.


Up 0 rated Down

Bruce MyFitnessPal Agent Oct 15, 2018 10:26AM PDT

Hi craftykaybear

For any refund requests for purchases though the Plays Store or via the website, please contact us here for more support.

Regards,
Bruce
MyFitnessPal


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