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Login krisandru — Oct 24, 2018 07:45AM PDT

I have a problem with a login on my phone.
My username is krisandru.
My phone is Samsung galaxy s3 neo, my system is Android 4.2.2
When i try connect with facebook "Failed to verify Facebook user"
I dont have any problems on my PC.
Please fix it.

3 Community Answers

Up -1 rated Down

Bruce MyFitnessPal Agent Oct 24, 2018 08:11AM PDT

Hi there,

Thanks for posting and sorry for any trouble. As we upgrade to TLS 1.2, some older web browsers and versions of the iOS and Android operating systems will no longer be able to communicate with MyFitnessPal’s servers. These older versions are not compatible with the stronger security of TLS 1.2, and our support for them will end when we upgrade on June 25, 2018.

MyFitnessPal’s implementation of TLS 1.2 requires the following versions (or higher):

• Safari 5/6 / iOS 5/6+
• Android 5.0+
• Safari 7 / OSX 10.9+
• Firefox 27+
• Chrome 30+
• IE 11+

To read view the full support article on the change to TLS 1.2, click here.

Warm Regards,

Up 0 rated Down

sneezyH Nov 05, 2018 01:15PM PST

I think my app was hacked. All of a sudden i was logged out and it doesn't recognize my email or password. please help. I'm afraid to log out of on my computer.

Up 0 rated Down

Bruce MyFitnessPal Agent Nov 05, 2018 01:29PM PST

Hi sneezyH

Thank you for taking the time to contact us and for bringing this to our attention. We are aware of the problem and are currently working on a resolution. We hope to have a fix in place as soon as possible. Please accept our sincerest apologies for any inconvenience this may have caused.

We will post updates here

We appreciate your patience and understanding.

Warm Regards,

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