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Cannot log into iPhone APP jill947 — Oct 27, 2018 12:09PM PDT

I can successfully log into my online browser (Safari) account, but cannot open the iPhone APP. It says unable to connect to the server. Can any one please help! I have an iPhone 10S

5 Community Answers

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Ripley MyFitnessPal Agent Oct 27, 2018 12:36PM PDT

Hello,

For many members, uninstalling the MyFitnessPal app, then redownloading it, has resolved this for them. Would you mind doing this and then let me know if this has helped any or if the issue is still occurring?

If you’re still having trouble, please let us know if you’re seeing the same issue when you login using your username and password vs logging in with your email and password.

Thanks,

Ripley
MyFitnessPal Staff


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today1me Nov 05, 2018 02:03PM PST

like the poster above, I'm unable to log into my iphone app as well. I have an iphone 8. Was working fine until today.
It says "unable to connect to the server". I uninstalled and redownloaded it but it still doesn't work


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today1me Nov 05, 2018 02:04PM PST

I don't have a user name...meant to add that.


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today1me Nov 05, 2018 02:08PM PST

acatually, i just used the today1me as my user name but it still says "we were unable to connect to the server to log you in"


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Bruce MyFitnessPal Agent Nov 05, 2018 02:12PM PST

Hi today1me,

Thank you for taking the time to contact us. Our apologies for any issues you were having with logging into the apps or syncing issues with the app and website. We are currently working on a resolution and hope to have a fix in place as soon as possible.

We will post updates here.

We are very sorry for any inconvenience this may cause but we appreciate your patience and understanding.

Warm Regards,
Bruce
MyFitnessPal


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