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Unable to log into MyFitness Pal App on Apple. jbb316 — Nov 05, 2018 12:58PM PST

I'm unable to login into the app on my iPhone. Getting error message: "unable to connect to the server to log you in."

13 Community Answers

Best Answer Nov 05, 2018 01:42PM PST Bruce

Hello,

Thank you for taking the time to contact us. Our apologies for any issues you were having with logging into the apps or syncing issues with the app and website. We are currently working on a resolution and hope to have a fix in place as soon as possible.

We will post updates here.

We are very sorry for any inconvenience this may cause but we appreciate your patience and understanding.

Warm Regards,
Bruce
MyFitnessPal


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Up 5 rated Down

jallday40r Nov 05, 2018 01:06PM PST

I'm getting the same thing on iOS 12.1. Suddenly happened after having used the app for most of the day...


Up 4 rated Down

efa_ky Nov 05, 2018 01:10PM PST

I'm also getting an error using an android phone. can log in on the website but not the app. saying login error - invalid email or password but works ok on the website.


Up 0 rated Down

ScharleneR Nov 05, 2018 01:35PM PST

I'm getting the same error message on my android phone. "login Error - invalid email or password." Works on website. I've been using this app for months without a problem.


Up 1 rated Down

GenSeven Nov 05, 2018 01:37PM PST

Same problem guys..


Up 1 rated Down

zeroreality Nov 05, 2018 01:38PM PST

I see at least four issues from today about not being able to login on the app (Android and iOS) but they can from the website.

Something must be broken for app authentication.


Up 0 rated Down

Bruce MyFitnessPal Agent Best Answer Best Answer Nov 05, 2018 01:42PM PST

Hello,

Thank you for taking the time to contact us. Our apologies for any issues you were having with logging into the apps or syncing issues with the app and website. We are currently working on a resolution and hope to have a fix in place as soon as possible.

We will post updates here.

We are very sorry for any inconvenience this may cause but we appreciate your patience and understanding.

Warm Regards,
Bruce
MyFitnessPal


Up 0 rated Down

betybaps Nov 05, 2018 02:08PM PST

alguien mas tiene problemas para entrar a la aplicacion desde el iphone?


Up 1 rated Down

gspenla Nov 05, 2018 03:28PM PST

Using it all day. iOS authentication failed as well as PC. Reset PWD on PC and entered data. iOS still broke.


Up 0 rated Down

Duduh147 Nov 05, 2018 03:46PM PST

Same problem ;/


Up 0 rated Down

MFPJasmineVegan Nov 05, 2018 03:55PM PST

I have been having this same issue. Haven't been able to login on either of my phones all day. Restarted the app. Even tried a new account. Very frustrating.


Up 0 rated Down

KennBren07 Nov 05, 2018 07:18PM PST

Same.... on Android Google Project Fi Moto x4 phone and Chromebook. Tried all options then found this error across the board... waiting for fix. Thanks.


Up 0 rated Down

anmolApatel Nov 05, 2018 07:21PM PST

getting the same issue


Up 0 rated Down

N9593R Nov 06, 2018 04:17AM PST

I am still unable to login via mobile app this morning. Was working fine earlier in the day 11/5/18


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