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Unable to Log In to Android App zwoodcock — Nov 05, 2018 02:23PM PST

I'm assuming that my MFP App updated automatically today, and afterwards I am unable to log in. I have used the "Forgot my Password" link and am able to successfully log in on the standard website. However, using the SAME Email and Password, the Mobile App keeps telling me "Invalid email or password." I have literally copied the password, sent it to myself, and pasted it into the Password field on the app... and it still refuses to log me in.

I am on Android 8.X, and have attempted both Username and Email.

Please assist; I hate the desktop site.

4 Community Answers

Best Answer Nov 05, 2018 02:23PM PST Bruce

Hello,

Thank you for taking the time to contact us. Our apologies for any issues you were having with logging into the apps or syncing issues with the app and website. We are currently working on a resolution and hope to have a fix in place as soon as possible.

We will post updates here.

We are very sorry for any inconvenience this may cause but we appreciate your patience and understanding.

Warm Regards,
Bruce
MyFitnessPal


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Up 0 rated Down

Bruce MyFitnessPal Agent Best Answer Best Answer Nov 05, 2018 02:23PM PST

Hello,

Thank you for taking the time to contact us. Our apologies for any issues you were having with logging into the apps or syncing issues with the app and website. We are currently working on a resolution and hope to have a fix in place as soon as possible.

We will post updates here.

We are very sorry for any inconvenience this may cause but we appreciate your patience and understanding.

Warm Regards,
Bruce
MyFitnessPal


Up 1 rated Down

kareegirl Nov 05, 2018 02:38PM PST

I am having the same issue on my Samsung Galaxy 9+ in that My Fitness pal keeps telling me my email is invalid. Tried it on my "old" Dell laptop and it was fine. What has happened today? I even changed my password, still didn't work??


Up 2 rated Down

davistim Nov 05, 2018 03:17PM PST

I am having same problem on Droid turbo phone. App probably updated automatically overnight.


Up 0 rated Down

swing43 Nov 05, 2018 06:26PM PST

I can't login from my Galaxy S8+ on Nov. 5 either. I'm grateful the website app is still working. I even uninstalled and reinstalled the app on my phone, but same problems as the rest are having here.


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