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Unable to connect to the server message neruda1219 — Nov 05, 2018 02:53PM PST

I've tried everything including resetting my password and closing my phone. Why do I get a message that says "unable to connect to the server" even though I have wifi and nothing changed? My fitness pal charged my account today and then my iPhone app suddenly required me to log in. It didn't accept my password so I reset it but I am still having the same issue. I don't want to delete the app and lose my data.

What is happening? I can log onto my account here on my laptop but that's not how I use the product.

1 Community Answers

Best Answer Nov 05, 2018 03:03PM PST Bruce


Thank you for taking the time to contact us. Our apologies for any issues you were having with logging into the apps or syncing issues with the app and website. We are currently working on a resolution and hope to have a fix in place as soon as possible.

We will post updates here.

We are very sorry for any inconvenience this may cause but we appreciate your patience and understanding.

Warm Regards,

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