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Can't log in on phone app (iOS) ag3113 — Nov 05, 2018 04:33PM PST

My wife and I are both premium members. We can't log in on our apps, either using valid login credentials or by using Facebook to log in. I have a kidney condition and rely on MFP to help me understand where I am with sodium and other nutrients so as to preserve kidney function. I really need a solution to this as quickly as possible. Is there any bug fix in sight? We have already lost a day.

2 Community Answers

Best Answer Nov 05, 2018 04:47PM PST Bruce

Hello,

Thank you for taking the time to contact us. Our apologies for any issues you were having with logging into the apps or syncing issues with the app and website. We are currently working on a resolution and hope to have a fix in place as soon as possible.

We will post updates here.

We are very sorry for any inconvenience this may cause but we appreciate your patience and understanding.

Warm Regards,
Bruce
MyFitnessPal


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Bruce MyFitnessPal Agent Best Answer Best Answer Nov 05, 2018 04:47PM PST

Hello,

Thank you for taking the time to contact us. Our apologies for any issues you were having with logging into the apps or syncing issues with the app and website. We are currently working on a resolution and hope to have a fix in place as soon as possible.

We will post updates here.

We are very sorry for any inconvenience this may cause but we appreciate your patience and understanding.

Warm Regards,
Bruce
MyFitnessPal


Up 0 rated Down

jabanks2015 Nov 05, 2018 07:21PM PST

I too have been having trouble with the mobile app - can't log in... and, I am also not getting good connectivity on the website, either... I couldn't get the to Goals page - kept timing out.


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