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Bought 1 year Premium Subscription - Can't Access candacel16 — Nov 06, 2018 04:17PM PST

There was issues with the system the other day and I got locked out of my account (it said my email address did not exist).

I finally got back in but now it won't go to premium which I paid for 1 year subscription in August.

I've sent emails and stuff but its all automated. How do I fix this??

1 Community Answers

Up 0 rated Down

Bruce MyFitnessPal Agent Nov 06, 2018 04:45PM PST

Hi there,

Thank you for taking the time to post your question and my apologies for any inconvenience.

We see that you have contacted us by email as well.

Please be on the lookout for a reply from us in your inbox.

We will mark this public question as resolved while we continue to work with you via email.

Thank you in advance for your understanding.

Cheers,
Bruce
MyFitnessPal

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