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Premium was purchased and is not accessible from my iPhone hphkh — Nov 07, 2018 03:46PM PST

I purchased the premium app in October. I used it until yesterday when the premium part just stopped. Old information was on there from several years ago. I thought maybe the payment didn't go through, but it indicates that my subscription is good until October 2019. I feel like I got ripped off because I cannot contact anyone about this.

1 Community Answers

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Bruce MyFitnessPal Agent Nov 07, 2018 04:23PM PST

Hi there,

Thank you for taking the time to post your question and my apologies for any inconvenience.

We see that you have contacted us by email as well.

Please be on the lookout for a reply from us in your inbox.

We will mark this public question as resolved while we continue to work with you via email.

Thank you in advance for your understanding.

Cheers,
Bruce
MyFitnessPal

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