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Will not allow new entries into "My Foods"?? dougread07 — Nov 08, 2018 08:16AM PST

Not allowing new entries into "My Foods". Is there a limit on number of entries allowed?
Tks,
Doug

4 Community Answers

Up 0 rated Down

Bruce MyFitnessPal Agent Nov 08, 2018 08:50AM PST

Hi there,

Thank you for taking the time to contact us and for bringing this to our attention. We are aware some user’s My Foods entries disappear on the website after they are edited and that new additions are not being shown. We hope to have a fix in place as soon as possible. For now, please note these entries will still show properly in the app.

We will post updates here.

Please accept our sincerest apologies for any inconvenience this may have caused. We appreciate your patience and understanding.

Warm Regards,
Bruce
MyFitnessPal


Up 0 rated Down

lindajardoin Nov 08, 2018 01:50PM PST

The past three days new entries into My Foods do not show up. About 15 minutes ago all of My Foods disappeared. Now new foods will not input into My foods. How do I fix this?


Up 0 rated Down

solomita Jan 12, 2019 09:47AM PST

I am also having this issue. I cannot add new foods. Please advise on the update.


Up 0 rated Down

Ripley MyFitnessPal Agent Jan 12, 2019 12:30PM PST

Hi lindajardoin and solomita,

Thank you for taking the time to contact us. Our apologies but we are aware that the website and apps are experiencing sync and server issues.

This may look like a variety of symptoms. These symptoms include, but are not limited to the following: login, sync, Fitbit sync, challenges, user search, database search, food/exercise/weight logging, and partial or no data loading when viewing your account.

We are currently investigating this issue and hope to have a complete fix in place as soon as possible.

Please see the following featured post on our Help Page for updates on the issue, as well as triage suggestions to resolve residual issues you may be experiencing:

https://myfitnesspal.desk.com/customer/portal/articles/2965822-myfitnesspal-app-and-site-down

Please accept our sincerest apologies for any inconvenience this may have caused. We appreciate your patience and understanding.

Best,

Ripley
MyFitnessPal Staff


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