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Fit Bit App SherylSapriel — Nov 30, 2018 05:56PM PST

I installed/connected my fitbit to MyFitness Pal and it is not syncing...it shows me as connected and even when i disconnected and uninstalled the app, nothing changes. HELP!

Any advise?

Sheryl Sapriel

3 Community Answers

Up 0 rated Down

Ripley MyFitnessPal Agent Dec 01, 2018 04:04PM PST

Hello Sheryl,

Thank you for taking the time to post your question.

Your account is showing on MyFitnessPal as having an expired access token, meaning Fitbit has revoked access.

However, it should be easy to fix if you follow the exact steps outlined below.

First, log into your Fitbit account, click the gear icon and choose “settings”.

Once inside the settings, click the Applications tab and locate MyFitnessPal. Once you find MyFitnessPal click “revoke” access.

Once you revoke access on Fitbit you will need to go back to MyFitnessPal and relink.

Additionally, once relinked please make sure you have Fitbit chosen as your primary step source within the MyFitnessPal app, which could be causing the adjustment not to come through. Would you please select Steps from the app menu and choose Fitbit as your primary step source.

Hope this helps! We wish you the best of luck in meeting and maintaining all your fitness goals!

Best,

Ripley
MyFitnessPal Staff


Up 0 rated Down

MonicaCampoBasso Dec 02, 2018 06:21AM PST

I already revoked access to My Fitness Pal from my Fitbit account. When I try to resync, My Fitness says I already have an account associated with the app...


Up 0 rated Down

Logan MyFitnessPal Agent Dec 02, 2018 06:38PM PST

Hi MonicaCampoBasso

Sorry for any difficulty with relinking your accounts. Would you please provide your fitbit ID# so we may try a search with that on our end? You are welcome to provide your ID# here, keep in mind that it is a public forum, however, if you would prefer to share it privately, please click please click here to reach us via email instead.

Steps to get user ID#
1. Log in to Fitbit.com and click on your profile photo.
2. This will take you to your Fitbit.com Profile and now copy the URL from your browser’s address field and paste it in the email reply

your fitbit ID will look something like this: www.fitbit.com/user/1234A

Kind regards,
Logan


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