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;My steps don't show up. debboike1 — Dec 03, 2018 07:01PM PST

I have a Vivofit and it says they are sync'd but my steps don't show up. I have tried uninstalling and restarting. What am I missing.

1 Community Answers

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Bruce MyFitnessPal Agent Dec 04, 2018 08:52AM PST

Hi there,

Thank you for taking the time to contact us. Would you mind trying a few options for us to see if any of them help?

Could you fist please make sure you are on the latest version of the MyFitnessPal app. You should be able to check the App Store or Google Play to see if you are due for any updates.

If you are updated, next try going to the Menu or More section of the app and find Steps. Then select, “Don’t track Steps”. Go to a different section in the App, then return back to that area and try to select your Step source once more.

If you are using an iOS device, please also make sure to go into your device settings (not the app settings) then find MyFitnessPal under your listed apps, then make sure to enable “motion & fitness”.

Please also make sure you are not connected to more than one step tracking partner at a time. For example, if you are using iOS steps to track, you can not also track steps with Fitbit. You must choose the one you prefer and disconnect the other.

If that does not trigger the Steps again, you may want to try logging completely out of the App and then log back in. Then select your step source once more. To log out, go to the Menu (or “More” page) then Settings, then Log Out. Please make sure you know your username and password before logging out.

If you need to reset your password please visit https://www.myfitnesspal.com/account/forgot_password (your username should be included the body of that email).

Please let us know if you continue to have a problem.

All the best,
Bruce
MyFitnessPal

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