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I have purchased a yearly subscription, but it doesn't work JustJo1ene — Dec 03, 2018 11:21PM PST

It does show under my subscriptions on iPhone that I have an active subscription, but neither website nor app says that I have the one.

1 Community Answers

Up -1 rated Down

Bruce MyFitnessPal Agent Dec 04, 2018 08:56AM PST

Hi there,

Thank you for taking the time to contact us. Can you contact us here, so we can take a closer look?

When you email us, could you also include the following information:

  • The MyFitnessPal account Premium was purchased under
  • The platform Premium was purchased from (Android, iOS, Web)
  • A screenshot/copy of the Premium receipt?

Much appreciated,

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