Food searches won't load carolynzez — Dec 05, 2018 06:05AM PST
Using my Mac, when I search for a food I haven't previously logged, the choices come up but when I click on them to log in, they don't show up on the right box? This just started happening. I can do it on my phone, but I often find it easier to use the computer when I have to enter a decent amount of food.
1 Community Answers
Bruce MyFitnessPal Agent Dec 05, 2018 08:31AM PST
We’re sorry to hear that you’re having difficulty with the website. Would you mind trying a couple of things for us to see if they help resolve your issue?
Could you first try clearing your cache or deleting your cookies? The following links should assist you with either:
If you are using Safari 6 or later, the correct instructions are here
If you are using Internet Explorer 8 or higher, please note that you should uncheck the “preserve data for favorite websites” option if you have MyFitnessPal favorited or bookmarked.
If clearing your cookies and cache does not resolve the problem, will you please try unplugging any internet equipment (routers, modems, wifi stations) for at least 30 seconds to give them a chance to power cycle? If your router is to blame, this should sort things out.
Hope this helps. Please let me know if you have any other questions or feedback.