Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

My Fitbit amber8774 — Dec 05, 2018 06:14AM PST

I am so frustrated - i cant link my Fitbit as it says its linked to an old account. I have gone on to fit bit and removed it from old account but still cant link it. I cant access my old account as changed companies so cant do forgotten password - am going around in circles

1 Community Answers

Up 0 rated Down

Bruce MyFitnessPal Agent Dec 05, 2018 08:40AM PST

Hi there,

Would you please provide your fitbit ID# so we may try a search with that on our end? You are welcome to provide your ID# here, keep in mind that it is a public forum, however, if you would prefer to share it privately, please click here to reach us via email instead.

Steps to get user ID#
1. Log in at and click on your profile photo.
2. This will take you to your Profile and now copy the URL from your browser’s address field and paste it in the email reply

Your fitbit ID will look something like this:

Kind regards,

Contact Us

Don't see the answer to your question?

Your fellow MyFitnessPal users and our Customer Happiness Team are always here to help.