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My Fitbit amber8774 — Dec 05, 2018 06:14AM PST

I am so frustrated - i cant link my Fitbit as it says its linked to an old account. I have gone on to fit bit and removed it from old account but still cant link it. I cant access my old account as changed companies so cant do forgotten password - am going around in circles

1 Community Answers

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Bruce MyFitnessPal Agent Dec 05, 2018 08:40AM PST

Hi there,

Would you please provide your fitbit ID# so we may try a search with that on our end? You are welcome to provide your ID# here, keep in mind that it is a public forum, however, if you would prefer to share it privately, please click here to reach us via email instead.

Steps to get user ID#
1. Log in at http://www.fitbit.com and click on your profile photo.
2. This will take you to your Fitbit.com Profile and now copy the URL from your browser’s address field and paste it in the email reply

Your fitbit ID will look something like this: www.fitbit.com/user/1234A

Kind regards,
Bruce
MyFitnessPal

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