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Payment Taken Before Free Trial Ended XandriS — Dec 05, 2018 10:56AM PST

Hi,
I signed up for the free one month trial from 6th November to 6 December. However on the 5th December R699 was deducted from my bank account by the my fitnesspal app. I would like a refund as my free one month trial was not yet finished and I was not planning on using the app after the trial period. I have sent emails but have not yet received replies. Please let me know who I can contact to get this payment reversed.

1 Community Answers

Up 0 rated Down

Logan MyFitnessPal Agent Dec 05, 2018 04:15PM PST

Hello,

Thank you for taking the time to post your question and my apologies for any inconvenience.

We see that you have contacted us by email as well.

Please be on the lookout for a reply from us in your inbox.

We will mark this public question as resolved while we continue to work with you via email.

Thank you in advance for your understanding.

Cheers,
Logan
MyFitnessPal Staff

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