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Syncing with Google Fit Nonnato2boys — Dec 06, 2018 07:04AM PST

It's been 4 days since I first emailed support for help, 3 since my second contact attempt. I have not heard anything. Does paying for the Premium version really mean priority support or was that just a way to get money?

I cannot sync Google Fit with MFP, or more accurately, it keeps dropping. It dropped for good on Monday and won't come back. I've followed all of the suggestions, including doing a force stop on both apps on my Android phone, and disconnecting and reconnecting Google Fit. Nothing works. It was also syncing from my Fossil watch, which also stopped. The problem is there with both my phone app and the MFP website on my computer.

I preferred to handle this privately but am getting no response from support when I email them. What does Priority mean to the MFP tech support team?

1 Community Answers

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Bruce MyFitnessPal Agent Dec 06, 2018 09:47AM PST

Thank you for taking the time to post your question and my apologies for any inconvenience.

We see that you have contacted us by email as well.

Please be on the lookout for a reply from us in your inbox.

We will mark this public question as resolved while we continue to work with you via email.

Thank you in advance for your understanding.

Cheers,
Bruce
MyFitnessPal

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