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paying for renewal but not getting premium regannicole27 — Dec 06, 2018 10:10AM PST

Has anyone else had problems with this and not getting a response back from the email?

To save time - i have tried: uninstalling/reinstalling as well as logging out and back in. I have receipt proof that my renewal for the month as been paid. this is getting highly irritating.

Any suggestions?

1 Community Answers

Best Answer Dec 06, 2018 12:12PM PST Maximiliano

Hello,

Thank you for taking the time to post your question and my apologies for any inconvenience.

We see that you have contacted us by email as well.

Please be on the lookout for a reply from us in your inbox.

We will mark this public question as resolved while we continue to work with you via email.

Thank you in advance for your understanding.

Cheers,
Maximiliano
MyFitnessPal Staff

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