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Weight loss ticker not showing missiontofitness — Dec 17, 2018 07:39PM PST

My weight loss ticker won't show up correctly on my profile. It shows an error image and has a bunch of numbers where it should be. Refreshing the page no longer works.

7 Community Answers

Best Answer Dec 31, 2018 08:46AM PST Bruce

Thanks for getting back to us. We are aware of the problem and are currently working on a resolution. We hope to have a fix in place as soon as possible. Please accept our sincerest apologies for any inconvenience this may have caused. We appreciate your patience and understanding.

Warm Regards,
Bruce
MyFitnessPal


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Bruce MyFitnessPal Agent Dec 18, 2018 07:25AM PST

Hi there,

Thank you for taking the time to contact us. Can you let me know the browser you are using and the browser’s version number so we can take a closer look?

Much appreciated,
Bruce
MyFitnessPal


Up 3 rated Down

missiontofitness Dec 31, 2018 08:38AM PST

I am using Google Chrome. I am continuing to get an error that says "5475796" and a broken image clipart.


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Bruce MyFitnessPal Agent Best Answer Best Answer Dec 31, 2018 08:46AM PST

Thanks for getting back to us. We are aware of the problem and are currently working on a resolution. We hope to have a fix in place as soon as possible. Please accept our sincerest apologies for any inconvenience this may have caused. We appreciate your patience and understanding.

Warm Regards,
Bruce
MyFitnessPal


Up 2 rated Down

MarkyMooser130 Dec 31, 2018 02:39PM PST

I am having the same issue. I am using Google Chrome and the ticker no longer displays. Instead I have a broken image clipart and a seven digit number. I have tried Internet Explorer, and have the same results.


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caity3483 Jan 10, 2019 04:57PM PST

Ticker not showing for me either


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missiontofitness Jan 11, 2019 07:19PM PST

I'm continuing to get a "5475796" error on my ticker on my profile.


Up 0 rated Down

Ripley MyFitnessPal Agent Jan 12, 2019 12:20PM PST

Hello

Thanks for getting back to us. We are aware of the problem and hope to have a fix for it as soon as possible. In the mean time, some members have had success in clearing their browser’s cache in order to get things loading properly.

Our apologies for the frustration until we get this resolved.

Best,

Ripley
MyFitnessPal Staff


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