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MFP Users Joining Groups Andreabroadley — Dec 23, 2018 05:06PM PST

Hi there, I am the owner/administrator of a 2018 group. We are starting up a new group for 2019. Some of the current 2018 group members can't seem to join it from the 2019 group link I have given them through the previous group. How should I proceed please. I have also invited them but wonder if there is another avenue.

Many thanks,

1 Community Answers

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Alex MyFitnessPal Agent Dec 24, 2018 03:19PM PST

Hello,

Thank you for reaching out and please accept our apologies for the issue you are having with member’s joining your new group.

Would you mind sharing the name of the group and an example of a member who isn’t able to join. And when you say they can’t join, what happens?

You are welcome to also private message me if you don’t wish to share these details here.

Additionally you can try to temporarily set the group to public to have your members join more easily and then update the privacy settings.

Best regards,
Alex
MyFitnessPal Manager

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