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App is not working or syncing with the website brookeash15 — Jan 04, 2019 12:36PM PST

1. this is the third time that I have tired to contact someone from your company. You're a prime example of GREAT customer service.
2. The app on my phone is not working. All the information that I have put in on your website is not syncing with the app. None of my entries or data is there. I get a 500 server error when I try to link the app with other apps, i.e. Fitbit.
3. I was considering your Premium membership, but what's the point if I can't use the app ???????
4. I have already uninstalled and reinstalled the app 4 times. I have restarted my phone. NOTHING IS WORKING! It would be awesome if you had a damn phone number to call.

1 Community Answers

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Maximiliano MyFitnessPal Agent Jan 04, 2019 12:52PM PST

Hello,

Thanks for getting back in touch with us.

It looks like we have been sending correspondence back and forth since December 11th of last year. Our last message was sent to you on December 17th but we have not see a reply on our end.

After looking into the status of your account, all appears to be in working order with the username you wrote into us on. We see Fitbit successfully syncing to your account but a total of only 3 logged in days from 2018. This would suggest you have a second account you have been logging your meals into, which would also explain why you are receiving an error trying to connect your Fitbit to another account.

Please check both usernames from the app as well as the website, as this should resolve the issue.

Regards,
Maximiliano
MyFitnessPal Staff

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