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Using myfitnesspal in the Chrome browser, I get a database error when I select Exercise in menu. KMPortier — Jan 08, 2019 10:57AM PST

Is there a way to get out of the "Oops! database error" screen I have gotten the last two days when using MyFitnessPal in the Google Chrome browser. I do not get this error using the Microsoft Explorer browser. I did not have this error on 1/6/2019. I use this app daily. Thanks.

1 Community Answers

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Bruce MyFitnessPal Agent Jan 08, 2019 12:38PM PST

Hi there,

Thank you for taking the time to contact us. Would you mind trying a couple of things for us to see if they help resolve your issue?

Could you first try clearing your cache or deleting your cookies? The following links should assist you with either:

EMPTYING YOUR BROWSER’S CACHE

If you are using Safari 6 or later, the correct instructions are here

If you are using Internet Explorer 8 or higher, please note that you should uncheck the “preserve data for favorite websites” option if you have MyFitnessPal favorited or bookmarked.

CLEARING YOUR BROWSER’S COOKIES

If clearing your cookies and cache does not resolve the problem, will you please try unplugging any internet equipment (routers, modems, wifi stations) for at least 30 seconds to give them a chance to power cycle? If your router is to blame, this should sort things out.

Hope this helps. Please let me know if you have any other questions or feedback.

Regards,
Bruce
MyFitnessPal

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