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Trying to connect my fitbit with mfp cgandara1215 — Jan 08, 2019 12:32PM PST

it keeps telling me there is an account already linked to my fitbit account. I went into fitbit and deleted the permission. I even went as far as to delete my original mfp account and started a whole new one and I still getting the same error message. So FRUSTURATING

17 Community Answers

Best Answer Jan 08, 2019 12:35PM PST Maximiliano

Hello,

Can you please provide us with your Fitbit identifier number.

To find your Fitbit identifier, please:

- Log into your Fitbit account at fitbit.com
- Once logged in, click the profile icon located next to the word bubble and gear icons on the right side of the screen
- Finally, copy and paste your url from your browser’s window into your response email to us. It should look like:

www.fitbit.com/user/*

All the best,
Maximiliano
MyFitnessPal Staff


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Maximiliano MyFitnessPal Agent Best Answer Best Answer Jan 08, 2019 12:35PM PST

Hello,

Can you please provide us with your Fitbit identifier number.

To find your Fitbit identifier, please:

- Log into your Fitbit account at fitbit.com
- Once logged in, click the profile icon located next to the word bubble and gear icons on the right side of the screen
- Finally, copy and paste your url from your browser’s window into your response email to us. It should look like:

www.fitbit.com/user/*

All the best,
Maximiliano
MyFitnessPal Staff


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cgandara1215 Jan 08, 2019 01:22PM PST

www.fitbit.com/user/5L5BXW


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Maximiliano MyFitnessPal Agent Jan 08, 2019 02:13PM PST

Thanks for getting back in touch with us.

We were able to reset some settings on our end and all should now be in working order!

Thanks for your patience,
Maximiliano
MyFitnessPal Staff


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meeshd97 Jan 08, 2019 04:28PM PST

Can you please assist me with the same issue?
https://www.fitbit.com/user/3GCXBW


Up 1 rated Down

Maximiliano MyFitnessPal Agent Jan 08, 2019 04:31PM PST

meeshd97,

Roger that!

You should now also be all set to reconnect.

Thanks!
Maximiliano
MyFitnessPal Staff


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meeshd97 Jan 08, 2019 04:35PM PST

Thank you!


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natashamaher32 Jan 09, 2019 05:44AM PST

I am having the same issue - can you assist please?


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maxwelllee23 Jan 09, 2019 01:24PM PST

//www.fitbit.com/user/482LXX


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Maximiliano MyFitnessPal Agent Jan 09, 2019 02:41PM PST

maxwelllee23,

You’re all set!

Thanks!
Maximiliano
MyFitnessPal Staff


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ConaBreslin Jan 10, 2019 03:48PM PST

I am having the same issue.
Here is my identifier
https://www.fitbit.com/user/5N3JKK


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Maximiliano MyFitnessPal Agent Jan 10, 2019 04:16PM PST

ConaBreslin,

All fixed!

Happy logging!
Maximiliano
MyFitnessPal Staff


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ruws Jan 10, 2019 06:54PM PST

please i need to help fixing it too..

My Fitbit identifier number is - https://www.fitbit.com/user/37XGTC


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ConaBreslin Jan 11, 2019 04:07AM PST

Thank you mfp is now telling me it is connected with my fitbit however the steps from my fitbit are not transferring into mfp.
I have turned off the motion and fitness sensor in the mfp in my phone's settings and updated all my apps but stilll not transferring.
Can you help?


Up 0 rated Down

catiedyson Jan 11, 2019 07:06AM PST

Hi there. I'm having the same issue.
My Fitbit identifier number is
https://www.fitbit.com/user/3FMCT8


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ConaBreslin Jan 11, 2019 09:08AM PST

HI I sorted it thanks, for anyone else out there having the same problem I went into the myfitness website on my desktop and selected the APPS tab and in that picked 'steps' it then brought up a page that let me select my fitbit as my tracking device. Only took all day :-S


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ruws Jan 13, 2019 12:59PM PST

HI ConaBreslin, UNFORTUNATELY it doesnt work for me. I have revoked access from fitbit, came back and added the fitbit under steps from myfitness pal.

it still wont pick it up in myfitnesspal however, under applications in fitbit it shows as connected.

please help. My Fitbit identifier number is - https://www.fitbit.com/user/37XGTC


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Maximiliano MyFitnessPal Agent Jan 15, 2019 11:28AM PST

ruws and catiedyson

I went ahead and reset some things on my end. You two should now both be able to relink your Fitbit accounts.

Hope this helps,
Maximiliano
MyFitnessPal Staff


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