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trouble inking to a Charge 2 caska1147 — Jan 09, 2019 07:06PM PST

My Charge 2 and My Fitness Pal were automatically linking and showing the calorie adjustment for calories remaining with any of my steps and/or exercise up until Jan 3/19. Not sure what happened since then, but the 'exercise calories' stay at "0" since Jan 4/19 despite steps/exercise accumulating on my fitbit. I have tried revoking and reconnecting the apps (through both fitbit and my fitness pal), updating apps, logging out and back in and nothing seems to work. What am I missing?

1 Community Answers

Best Answer Jan 10, 2019 09:24AM PST Bruce

Hi there,

Though you may have earned a certain amount of calories with your Fitbit, in order to see a calorie adjustment in your exercise diary, the number of calories your device projects you will burn for the entire day must be more than the amount of calories MyFitnessPal believes you will burn, based on your profile information.

Details about the calculation of any adjustment can be viewed by clicking the small “i” next to the adjustment in your Exercise Diary (on the full website), or by tapping the adjustment itself in the Exercise Diary of the MyFitnessPal on the apps (you may need to tap the adjustment in the diary and then again on the next page depending on your app version). If you do not see a line that says Fitbit adjustment in the cardiovascular section, then there may be a problem with the sync. However, if you do see this line, then it should be syncing correctly, even if it says 0.

It is also important to know, if you add additional exercise to MyFitnessPal, it will adjust the Fitbit calorie adjustment accordingly to not give you accidental “double-credit” for an activity. We hope this helps.

All the best,

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