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Billed for Premium, Not Getting It pjayperrin — Jan 10, 2019 08:26AM PST

I was billed for Premium, but am still seeing tons of ads. What's the deal?

2 Community Answers

Up 0 rated Down

Bruce MyFitnessPal Agent Jan 10, 2019 10:05AM PST

Hi there,

We are truly sorry if you are experiencing issues with accessing your Premium features. We’ve been having some on and off issues with the program, and this is a temporary side effect while we get things restored (Please see https://myfitnesspal.desk.com/customer/portal/articles/2965822-myfitnesspal-app-and-site-down for information).

We are currently working on this and we hope to soon have Premium working again shortly. We will do our best to update you once things are back to normal.

Again, we are truly sorry for any inconvenience this may cause until then. We appreciate your patience and understanding.

Warm Regards,
Bruce
MyFitnessPal


Up 0 rated Down

sprouts72 Jan 14, 2019 04:53AM PST

I am having the same issue! Billed for premium but no access to it?!


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