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Still not working!! wjnolan001 — Jan 11, 2019 06:42AM PST

Can you update us on when the site will start working again?

3 Community Answers

Best Answer Jan 11, 2019 08:42AM PST Bruce

Hi there,

Thank you for taking the time to contact us. Our apologies but we are aware that the website and apps are experiencing sync and server issues.

This may look like a variety of symptoms. These symptoms include, but are not limited to the following: login, sync, Fitbit sync, challenges, user search, database search, food/exercise/weight logging, and partial or no data loading when viewing your account.

We are currently investigating this issue and hope to have a fix in place as soon as possible.

Any updates on the issue will be posted here.

Please accept our sincerest apologies for any inconvenience this may have caused. We appreciate your patience and understanding.

Warm Regards,
Bruce
MyFitnessPal


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SusanaCartagena Jan 11, 2019 07:03AM PST

I'm having problems, too. It's been a couple of days now.


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Hungry_Hobbit Jan 11, 2019 07:23AM PST

I reported this and was told they are aware of the issue and are working on fixing it. Any updates should be posted here Any updates on the issue will be posted on https://myfitnesspal.desk.com/customer/portal/articles/2965822-myfitnesspal-app-and-site-down.


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Bruce MyFitnessPal Agent Best Answer Best Answer Jan 11, 2019 08:42AM PST

Hi there,

Thank you for taking the time to contact us. Our apologies but we are aware that the website and apps are experiencing sync and server issues.

This may look like a variety of symptoms. These symptoms include, but are not limited to the following: login, sync, Fitbit sync, challenges, user search, database search, food/exercise/weight logging, and partial or no data loading when viewing your account.

We are currently investigating this issue and hope to have a fix in place as soon as possible.

Any updates on the issue will be posted here.

Please accept our sincerest apologies for any inconvenience this may have caused. We appreciate your patience and understanding.

Warm Regards,
Bruce
MyFitnessPal


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