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Not working labwomn — Jan 12, 2019 02:31PM PST

When will these issues be resolved? Problems started Wednesday and still not resolved? That is ridiculous! I might as well find a new service to use.

1 Community Answers

Best Answer Jan 12, 2019 03:07PM PST Ripley

Hello labwomn,

Thank you for taking the time to contact us. Our apologies but we are aware that the website and apps are experiencing sync and server issues.

This may look like a variety of symptoms. These symptoms include, but are not limited to the following: login, sync, Fitbit sync, challenges, user search, database search, food/exercise/weight logging, and partial or no data loading when viewing your account.

We are currently investigating this issue and hope to have a complete fix in place as soon as possible.

Please see the following featured post on our Help Page for updates on the issue, as well as triage suggestions to resolve residual issues you may be experiencing:

https://myfitnesspal.desk.com/customer/portal/articles/2965822-myfitnesspal-app-and-site-down

Please accept our sincerest apologies for any inconvenience this may have caused. We appreciate your patience and understanding.

Best,

Ripley
MyFitnessPal Staff

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