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Step Tracking Glitch amoramargaret — Jan 14, 2019 11:01AM PST

I've been having trouble with the steps calorie adjustment lately as every time I add in an exercise, the calories earned from my steps disappear/becomes a 0 but, the amount of steps I've taken still shows. However, on days when I don't log on my exercises, the calories earned from my steps work just fine.

I've read a couple of questions on here from people who face the similar problem and have already tried most solutions that agents on here suggest: logging out and back into my account, selecting do not track steps, going into a different section in the app then returning and enabling iPhone to track steps, as well as enabling motion and fitness for myfitnesspal. I also already have the app synced with the health app on my phone to track my steps and do not use a fitbit to track my steps.

Is there anything I could do to resolve this?

3 Community Answers

Best Answer Jan 14, 2019 11:43AM PST Logan

Hey thanks for posting your question. If you click on the iOS Calorie Adjustment line in your diary, and then on Extra Calories Earned, we can look at the iOS calories burned vs the MyFitnessPal Calories Burned. In order to see an adjustment the iOS calories burned number must be higher. When you add an individual entry, you’ll notice that you are already getting for credit for the exercise’s calorie burn in your calories remaining summary. In your adjustment detail it gets added to the MyFitnessPal number, reducing your iOS calorie adjustment by the amount of your individual entry, to avoid receiving double credit for the activity. If this makes the MyFitnessPal number greater the adjustment will go back to 0 until the iOS number once again passes it.

Kind Regards,
Logan
MyFitnessPal Staff


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Logan MyFitnessPal Agent Best Answer Best Answer Jan 14, 2019 11:43AM PST

Hey thanks for posting your question. If you click on the iOS Calorie Adjustment line in your diary, and then on Extra Calories Earned, we can look at the iOS calories burned vs the MyFitnessPal Calories Burned. In order to see an adjustment the iOS calories burned number must be higher. When you add an individual entry, you’ll notice that you are already getting for credit for the exercise’s calorie burn in your calories remaining summary. In your adjustment detail it gets added to the MyFitnessPal number, reducing your iOS calorie adjustment by the amount of your individual entry, to avoid receiving double credit for the activity. If this makes the MyFitnessPal number greater the adjustment will go back to 0 until the iOS number once again passes it.

Kind Regards,
Logan
MyFitnessPal Staff


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vtfan99 Jan 24, 2019 12:04PM PST

This doesn't make sense to me. I participate in an activity that is not tracked by my phone (fitness class) or any other device. When I add that to my log, why would it then remove the credit I got from my steps, since those were tracked separate from the activity? I should get credit for both. What am I missing?


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Logan MyFitnessPal Agent Jan 24, 2019 12:43PM PST

Thanks for following up with us. You are correct and this, unfortunately, a current limitation when using an all day calorie tracker. While with some of our partner apps you can manually enter the workouts on their end, which then includes them in the total that they are sending over, this wouldn’t help if you are tracking steps with your iPhone. In which case the only workaround would be to manually enter an exercise, toward the end of the day, with a calorie burn which includes both your total calories and the burn from the untracked exercise. Our apologies for any inconvenience that this limitation may present for you. We’ll pass on the feedback to our developers, that you are eager to see this behavior updated as soon as it’s possible to do so.

Warm Regards,
Logan
MyFitnessPal Staff


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