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still seeing adverts mherwig1 — Jan 14, 2019 03:43PM PST

Hi all, I upgraded to a premium account - one of the advantages stated was "No adverts" - I am still seeing adverts?

3 Community Answers

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Bruce MyFitnessPal Agent Jan 14, 2019 03:45PM PST

Hi there,

Thank you for taking the time to contact us. Can you let me know the platform you are on (Android, iOS, Web) and where you are seeing the ads so we can take a closer look?

Much appreciated,
Bruce
MyFitnessPal


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RebeccaNaegle Jan 15, 2019 08:47AM PST

I still see ads all over also and I am on a computer. I use chrome. So frustrating


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Bruce MyFitnessPal Agent Jan 15, 2019 09:09AM PST

Hi RebeccaNaegle

Would you mind trying a couple of things for us to see if they help resolve your issue?

Could you first try clearing your cache or deleting your cookies? The following links should assist you with either:

EMPTYING YOUR BROWSER’S CACHE

If you are using Safari 6 or later, the correct instructions are here

If you are using Internet Explorer 8 or higher, please note that you should uncheck the “preserve data for favorite websites” option if you have MyFitnessPal favorited or bookmarked.

CLEARING YOUR BROWSER’S COOKIES

If clearing your cookies and cache does not resolve the problem, will you please try unplugging any internet equipment (routers, modems, wifi stations) for at least 30 seconds to give them a chance to power cycle? If your router is to blame, this should sort things out.

Hope this helps. Please let me know if you have any other questions or feedback.

Regards,
Bruce
MyFitnessPal


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