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Posting foods to my food diary rdrexel1 — Jan 15, 2019 11:57AM PST

I had one successful posting day in adding new foods to my food diary. As you suggested, I cleared the browser, successfully. The second day, I tried to post a new food. I could search the new food and post to "add food to diary" but post to diary, itself did not work. Tried several times, recleared browser, posting from "add food to Diary" to diary did not work ????????????

Ralph

7 Community Answers

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Bruce MyFitnessPal Agent Jan 15, 2019 03:46PM PST

Hi there,

Thank you for taking the time to contact us. Can you let us know your browser, the browser version, and the exact steps you take to replicate the issue so we can take a closer look?

Much appreciated,
Bruce
MyFitnessPal


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rdrexel1 Jan 22, 2019 09:53AM PST

My operating system is Ubuntu.

When I log on, the first screen I go to is to record my daily weight. I input the weight and click to update. there is no update.
When I go to my food diary, enter a new food, drink, etc. and click on post to one of the 4 meals, there is no posting to diary; however if I post an existing food, drink, etc. in my food list and the food diary is click on posting the food diary is updated.


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Bruce MyFitnessPal Agent Jan 22, 2019 12:14PM PST

Thanks for getting back to us. Can you let me know the version of Chrome you have? You can find this out here.

Regards,
Bruce
MyFitnessPal


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rdrexel1 Jan 22, 2019 12:32PM PST

Version 71.0.3578.98 (Official Build) Built on Ubuntu , running on Ubuntu 16.04 (64-bit)


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Bruce MyFitnessPal Agent Jan 22, 2019 12:36PM PST

Thank you for the detailed information. I have added the information to a ticket we have on file with our developers so they can take a look into this. We hope they can investigate this issue further and get this resolved as soon as we can.

Regards,
Bruce
MyFitnessPal


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rdrexel1 Jan 23, 2019 11:45AM PST

Thanks.
A new My Fitness Pal website issue has arisen. I no longer can access my weekly digest. I can open the email, but I can not access the weekly digest.
If all the issues that I am experiencing are not resolved, there is NOT much point continuing to use My Fitness Pal website.
Thanks for your help


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Bruce MyFitnessPal Agent Jan 23, 2019 11:48AM PST

Thank you for taking the time to contact us. Our apologies that you are receiving a “Page Not Found” error when trying to view your Weekly Digest. We are aware of the issue and investigating it currently. We hope to have a fix in place as soon as possible.

For future updates, please check here.

Please accept our sincerest apologies for any inconvenience this may have caused. We appreciate your patience and understanding.

Warm Regards,
Bruce
MyFitnessPal


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