my added foods and edits are not avaiable eadickson87 — Jan 16, 2019 07:45AM PST
I own a restaurant. I have been adding my foods to the database so customers can easily find them to log into fitnesspal. everything I have added recently is not there for customers searching even though I can see some of it on my app! what is going on?! I already doubled checked that the box is checked for other users to find my food. I also have went in and did a manual sync, I have uninstalled and reinstalled the app, I have triedto re enter my foods nad it tells me that a food already exsists by that name with my restaurant name but I still can't find it in the database. I have to get this figured out ASAP.
1 Community Answers
Bruce MyFitnessPal Agent Jan 16, 2019 09:36AM PST
Thank you for taking the time to contact us and apologies for any trouble with not seeing your newly saved meals in the Meals list on the website. We are seeing similar reports from other users recently as well. We are aware of the issue but since it only affecting some users, we could use some help with triaging the issue.
If you have a moment, please try logging out of MyFitnessPal, closing the browser tab, and then clearing your browser’s cache and cookies to see if that helps. If you are still having trouble, please also try an alternate web browser to see if the problem follows you there or is specific to the original browser. If it does not follow you, please check for any extensions or plug-ins that may have been added to the original browser, for example an ad-blocker or popup blocker. If so, please try temporarily disabling them one at a time to see of one of them isn’t playing nice with out site.
Please tell us if any of the above steps helped resolve the issue. If nothing has changes, please also let us know the following:
What type of device you are using: mobile device or computer?
If using a mobile device, which make and model is it?
Which version of it’s operating system is it running?
What web browser are you using and it’s version? (usually found in the browser’s drop down menus in About)
We greatly appreciate you bringing this to our attention and any of the above information you are able to provide, but especially your patience as we are investigating the issue for you.