You have me listed twice under two user names. basdodgr — Jan 30, 2019 05:47PM PST
My correct user name is firstname.lastname@example.org. The wrong one is bassodgr... I can not get into my original one and when I try to correct the second one, the system won't let me, but sends me a note that basdodgr is already use. Yes, by me. Please remove the bassodgr. Thanks.
1 Community Answers
Maximiliano MyFitnessPal Agent Jan 30, 2019 06:11PM PST
Thank you for taking the time to contact us.
If you cannot get into your original account , in most cases, you should be able to reset your password and be reminded of your username (please note you should log in with your email address and password, not your username) as follows:
On the Web
In our Mobile Apps
Tap “Forgot password” on the “Sign In” screen of the app.
Then, enter the email address associated with your account, an email will be sent to you containing your username and instructions to reset your password. Make sure you choose a password with a minimum of six characters. Please also make sure you check your spam folder if you have not received the email.
Once you have your password, you will need your Email address and your Password to log back into your account. You do not need your Username. Your Username will be for your reference only. When logging into your account, please make sure to put in the Email address associated with the account, and your Password.
If your password reset email cannot be retrieved, please contact our customer support team by clicking “Send Us an Email” on our Help web page, or tapping “Email Us” at the bottom of the FAQ page of our mobile apps.
If you are still having an issue please contact us here directly.