Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

PREMIUM SUBSCRIPTION NOT SHOWING alessandraita93 — Feb 06, 2019 02:28PM PST


I am still having issues to see my premium subscription, both on the mobile app and the web app.
I purchased it through Apple, but I have already contacted them highlighting the problem and trying to solve it.
Now, as clear, this is an app issue and no-one has gotten back to me, yet even if I emailed twice.
Has anyone had the same issue as well? Can anyone from the support take into consideration my requests?

Thank you.

1 Community Answers

Up 0 rated Down

Bruce MyFitnessPal Agent Feb 06, 2019 02:49PM PST

Hi there,

Thank you for taking the time to post your question and my apologies for any inconvenience.

We see that you have contacted us by email as well.

Please be on the lookout for a reply from us in your inbox.

We will mark this public question as resolved while we continue to work with you via email.

Thank you in advance for your understanding.


Contact Us

Don't see the answer to your question?

Your fellow MyFitnessPal users and our Customer Happiness Team are always here to help.