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Premium Membership not working since purchase wshs927 — Feb 09, 2019 10:52AM PST

I upgraded to the Premium membership on February 5, 2019 when I realized I needed to start tracking macros for medical reasons. My card was charged and the Premium service has not worked at all. I've made attempts to contact myfitnesspal twice with no response. Is there a fix to this issue or do I just need to request a refund?

Thanks!

1 Community Answers

Best Answer Feb 10, 2019 11:19AM PST Logan

Thanks for posting and sorry for any trouble. We were able to find your email in the queue and one of my teammates will be replying to you shortly, once they’ve had a chance to review things. Please keep an eye out for that response in your inbox.

We will mark this public question as resolved while we continue to work with you via email.

Thank you in advance for your understanding.

Cheers,
Logan
MyFitnessPal Staff

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