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Billing issue mthomas836 — May 09, 2019 12:20PM PDT

I was charged twice for premium once in April and then again in May 49.99 each time. Can I please get a refund

1 Community Answers

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Logan MyFitnessPal Agent May 09, 2019 01:28PM PDT

Hello

Thank you for taking the time to contact us and we are very sorry for this experience. We are aware some users who signed up via our website, were charged early or double charged for their Premium subscription . We issued you a refund for the last transaction. Please allow 5-7 days for this refund to process.

Please accept our sincerest apologies for any inconvenience this may have caused. We appreciate your understanding!

Warm Regards,
Logan
MyFitnessPal Staff

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