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Welcome screen keeps popping up sasuccia — May 15, 2019 05:36AM PDT

Hi,
I've been having problems with the app for more than a month now. Tried to delete the app and reinstall it several times but the same problem keeps appearing. The Welcome Screen pops up every time I open the app and I'm just not able to get past it at all.

I'm running it on an Samsung android phone. It's also synced to my Fitbit.

Please give me some advice on how to fix this issue.

1 Community Answers

Up 0 rated Down

Bruce MyFitnessPal Agent May 15, 2019 08:10AM PDT

Hi there,

Thank you for taking the time to contact us. Can you try clearing your app’s cache and data, and then do another reinstall to see if that will help?

To clear the cache and data:

From your Android’s Home screen, tap “Menu” then “Manage apps.” Select MyFitnessPal and then choose both “Clear data” and “Clear cache”

Some versions of Android will show these options under “Settings”, then “Apps” then “MyFitnessPal”

Please let us know if you continue to have an issue.

Regards,
Bruce
MyFitnessPal

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