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When is this going to get fixed??? victoriah9 — Jun 06, 2019 06:14AM PDT

The app has been down for 4 days now. When it going to sync with Fitbit? And once it does, will it backtrack to add the data that is missing???

1 Community Answers

Best Answer Jun 06, 2019 09:05AM PDT Bruce

Hi there,

Thank you for taking the time to contact us and for bringing this to our attention. We are aware some users were experiencing server errors and/or sync issues with the app and website. Issues may include data not syncing, inability to access recipes and duplicate entries logged. Our team is investigating these on our end and hope to have this resolved as soon as possible. If you are still getting a sync error, please try force quitting the app and then go back into it to see if that helps. If not, some users have had success using our website at https://www.myfitnesspal.com/ but errors could also occur there.

We will post updates regarding these issues here.

Again our apologies for any inconvenience this may have caused. We do hope otherwise you are enjoying the program. We wish you nothing but success in reaching and maintaining all of your health and fitness goals.

Warm Regards,
Bruce
MyFitnessPal

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