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Cannot Create Subscription adamdyke773 — Jun 10, 2019 03:26AM PDT

My premium subscription has previously expired, when trying to start the subscription again I keep getting the error message "cannot create subscription".

I've tried emailing support but the page crashes each time and says "an error has occurred" and that my enquiry has not been submitted.

1 Community Answers

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Bruce MyFitnessPal Agent Jun 10, 2019 09:46AM PDT

Hi there,

We are truly sorry you are having problems signing up for Premium. It looks like there may be an issue with the card you are using, as we are showing a failure from the bank on our end.

If the card has the wrong billing address from what you have on file with your bank, it will result in an error. Also, if the card is not using the same currency denomination as your account, it will also fail.

For now, we have deleted your cards on file with us. We would recommend checking with your bank to make sure that your billing info is the same you are inputting, and see if they have any recommendations as to why the payment would not process.

Please also check here to make sure your account information is correct:

Once you have verified everything, please then wait 24 hours before attempting again, as our system will put a 24 hour hold once a payment has initially failed.

Or if you have access to our iOS or Android app, you may want to try purchasing Premium directly from the Google Play or App Store.

Please let us know if you continue to have problems 24 hours from now.

Kind Regards,

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