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Can't turn off Auto Pay in on my Premium subscription ivannedeco — Jun 10, 2019 08:35AM PDT

Hello, using the suggestion on My Fitness Pal it states to go into the Subscription Settings and in the upper right hand corner turn off the Auto Renewal. There is no button to turn off the auto renewal. I am seeing many people are having trouble with cancelling the auto renewal. Please tell me what my next step is. I have logged out and cleared the cookies, and still don't have a button to turn off auto renewal.
Thanks!

1 Community Answers

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Bruce MyFitnessPal Agent Jun 10, 2019 10:22AM PDT

Hi there,

Thank you for taking the time to contact us. It looks like your subscription was purchase through iTunes, so you will need to cancel the subscription there. Please see this article from Apple to learn how to manage or cancel a recurring subscription (https://support.apple.com/en-us/HT202039):

If you have any issues cancelling your subscription, please reach out to Apple directly at https://getsupport.apple.com/GetproductgroupList.action

All the best,
Bruce
MyFitnessPal

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