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Premium Members with Fitbit Sync Issues KMatovina — Jun 10, 2019 09:46AM PDT

I have read the most recent update from MFP about the backlog issue with Fitbit. I have only seen one log since the outage last week, and as of today I'm still missing 4 days of logs, expecting to miss more for the next couple of weeks if the backlog is ridiculous long still. What are you doing to prioritize the MFP Premium members who are paying for your service and experiencing this issue? Will there be any credit back to us if this delay continues for an extended period of time?

Hope you guys get this issue resolved 100% soon. That can't be fun to play catch-up with all of our logs or potentially lose business with the paying customers because satisfaction was not delivered. Any details other than the article posted last week would be very much appreciated.

1 Community Answers

Best Answer Jun 10, 2019 11:24AM PDT Logan

Hey thanks for posting your question. Due to the extent of the outage, our backlog of Fitbit sync requests is still extraordinarily high. We are continuing to see this backlog process and the number of backed up sync requests lower every hour since this fix was implemented. Members are seeing data start to sync from previous days (provided the member has not unlinked/ relinked Fitbit and MFP), which means that the older sync requests, from earlier in the week, are processing. As it continues to catch up, members will start to see more recent data syncing. Until the backlog is clear, there will still be a delay in sync. We are still working to resolve this for all members.

During this time, please do not relink your accounts, as this will further increase the backlog of sync requests. We will post any updates on the issue here, so please check back.

‚ÄčThank you for your patience while we work on a resolution.

Warm Regards,
Logan
MyFitnessPal Staff

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