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Upgrade kimberlyjstewart44 — Jun 22, 2019 05:37AM PDT

I paid for a full year to premium and I don't have the access to the premium

1 Community Answers

Best Answer Jun 22, 2019 02:47PM PDT Ripley

Hello kimberlyjstewart44,

Thank you for taking the time to contact us. We can see that you have also contacted us via email and that one of our agents replied to your email about 5 hours ago.

Due to the fact that the trouble you are having is payment related, we may need information to verify the account and get additional private details. Since this is a public forum, posting those personal details is not something we recommend. Please check your inbox for our reply, and we will continue to triage this issue with you via email.

Best,

Ripley
MyFitnessPal Staff

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