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Aria not syncing btjohio — Jan 17, 2014 12:12PM PST

Darn. Again this morning the Aria did not sync with MFP. Yesterday it synced fine. But, for about two weeks prior to that it did not sync. I see several people have had the same problem. This is getting very frustrating. I hope you can fix this soon. I am getting tired of disconnecting the accounts and then reconnecting in order to make it sync. When can we expect a fix?

2 Community Answers

Best Answer Jan 17, 2014 09:50PM PST Justin

Hi Folks,

Sorry for any issues.

Yesterday we updated the Fitbit and MyFitnessPal integration to address the delay in syncing that had been happening since New Years.

That deploy went live yesterday and resolved the initial issue causing the sync delay.

Today we ran into another issue that was quickly fixed, we are processing the backlog of requests (1-2 hours) and once that is completed normal syncing will resume.

My apologies for the continued issues and thank you for your understanding.

If you continue to experience trouble into tomorrow (Saturday) please email us here

Cheers,
Justin
MyFitnessPal Staff


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stefuhn33 Jan 17, 2014 01:45PM PST

I have also been having this problem. It has been intermittently syncing (but usually not more than once every 5-7 days) for the past few weeks (unless I disconnect and reconnect my account). It is very frustrating.


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Justin MyFitnessPal Agent Best Answer Best Answer Jan 17, 2014 09:50PM PST

Hi Folks,

Sorry for any issues.

Yesterday we updated the Fitbit and MyFitnessPal integration to address the delay in syncing that had been happening since New Years.

That deploy went live yesterday and resolved the initial issue causing the sync delay.

Today we ran into another issue that was quickly fixed, we are processing the backlog of requests (1-2 hours) and once that is completed normal syncing will resume.

My apologies for the continued issues and thank you for your understanding.

If you continue to experience trouble into tomorrow (Saturday) please email us here

Cheers,
Justin
MyFitnessPal Staff


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