Known Issues: Integration Partners

If the issue you're reporting is listed below, it's on our radar and under investigation. Where appropriate, we will note any temporary workarounds, and update the article as more information is available. Please accept our sincere apologies for any inconvenience caused by these issues. In all cases, a fix is in the works.

If your issue is not listed below, please first try to unlink and relink the two programs, as this often resolves unexpected issues. ​If that doesn't resolve things, please send us an email about the issue so we can address it!


Bug: Unable to link to Nokia/Withings.  We are working with Nokia to get this resolved.

Bug: Multiple iOS adjustment lines in Diary when individual exercise is logged. IOS-9612​

Bug: AppleHealth showing duplicate/erroneous calorie information ios-9280
          Please contact us here if your are seeing this issue. 
 APPSV-246
Bug: Apple Watch exercises duplicated in the diary. SERVS-4284

Bug: Step count not syncing from S-Health. APPSV-164

Bug: Erroneous S-Health adjustment when exercise is added. APPSV-157

Bug: Duplicate exercise entries from S-Health. DROID-8492
 
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Bug: Weight entries not transferring from Withings/Nokia to MyFitnessPal.  Nokia fixed the issue on their end.
Fixed: Fitbit integration is temporarily down.
Fixed in iOS v.7.28: Apple Watch permissions page appears each time the app is launched from close. iOS-9334
Fixed: Individual exercises not syncing from Garmin to MyFitnessPal. 
Last Updated: Feb 23, 2018 04:04PM PST

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