Known Issues: Integration Partners

If the issue you're reporting is listed below, it's on our radar and under investigation. Where appropriate, we will note any temporary workarounds, and update the article as more information is available. Please accept our sincere apologies for any inconvenience caused by these issues. In all cases, a fix is in the works.

If your issue is not listed below, please first try to unlink and relink the two programs, as this often resolves unexpected issues. ​If that doesn't resolve things, please send us an email about the issue so we can address it!


Bug: Notification for completed cardio exercise not posting in user's news feed. HTML-3929
Bug: Multiple iOS adjustment lines in Diary when individual exercise is logged. IOS-9612
Bug: AppleHealth showing duplicate/erroneous calorie information. Please contact us here if your are seeing this issue.  ios-9280
Bug: Apple Watch exercises duplicated in the diary. SERVS-4284
Bug: Step count not syncing from S-Health. APPSV-164
Bug: Erroneous Calorie adjustment when manual exercise is added (SHealth, GoogleFit, HealthKit). APPSV-157
Bug: Duplicate exercise entries from S-Health. DROID-8492
 
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Fixed: Steps/adjustment data not syncing from steps partners.  Please see this article for more details. SERVS-5005
Fixed: Weight entries not transferring from Withings/Nokia to MyFitnessPal. Update was released and you should now be able to link Withings/Nokia HealthMate on the web and apps 
 

Last Updated: May 25, 2018 01:20PM PDT

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